THE YAS WATERWORLD HELP DESK
Let’s get your
day sorted.
Missing tickets or a booking question? Let’s get your park day sorted.
Get booking help
Three small steps.
- 01
Check your inbox
Search your checkout email and spam folder for your ticket PDFs. Your payment receipt isn’t your entry ticket.
- 02
Have your details handy
Your booking reference, checkout email and visit date help us find the right order.
- 03
Tell us what happened
Email our team with those details and a short explanation. If you’ve been charged, check with us before paying again.
LET’S FIND YOUR BOOKING
Talk to our team.
Missing tickets, payment questions or something wrong with your order? Start here.
Email booking support admin@betheguests.comYou’re contacting BeTheGuests (BETHEGUESTS LIMITED), the independent ticket reseller for this website.
Prefer to call?
+31 6 1294 1664International call charges may apply. If you cannot reach us, please email.
Include in your message
- Booking reference, if available
- Email used at checkout
- Visit date + a short explanation
Keep passwords, full card details and security codes private.
QUICK ANSWERS
Before you get in touch
The essentials for your tickets and visit.
Where are my tickets?
Your ticket PDFs are sent to the email address used at checkout after successful payment and booking confirmation. No account or login is needed. Check your inbox and spam folder. If your tickets are still missing, contact us before travelling. A payment receipt alone is not your entry ticket.
My payment went through, but I have no confirmation. What should I do?
Check your inbox and spam folder before trying again. If your bank shows a charge but there is no booking confirmation, email us your booking reference (if available), the email used at checkout and the payment date. Avoid paying again until we have checked the booking. Never send your full card number or security code.
Can I cancel or change my booking?
These tickets are non-refundable and can’t be changed after booking, so check your date before paying. If you made a mistake or have a booking problem, contact us with your reference. Changes are not guaranteed; your statutory rights remain in effect.
Which ticket am I booking?
You are booking the Yas Waterworld Abu Dhabi One-Day Ticket, for entry to Yas Waterworld Abu Dhabi on the date you choose. Other Yas Island parks are not included.
What does my One-Day Ticket include?
Your Yas Waterworld Abu Dhabi One-Day Ticket includes park entry and the rides and attractions operating that day. Ride height, age and safety rules apply. Food, drinks, transport, lockers and paid extras are not included.
How do offer claims work?
When an offer is available, its terms and prices are shown in the claim form. Read the details, choose whether to claim and then select a date to confirm availability. A claim alone does not reserve entry. Marketing emails and measurement choices are explained separately on the form. The booking fee is 2.5% of the discounted ticket subtotal plus AED 3, once per order. Tickets, booking fee and the full total are shown before payment.
Do children need tickets?
Children under 3 go free and don’t need a ticket. Bring proof of their age. Everyone aged 3 and over needs a ticket, and adults and children pay the same price. Check the ride rules for each child before you visit.
What if my ticket is not accepted at the entrance?
Check that you are showing the issued entry ticket for the correct date and follow its entry instructions. Contact us with your booking reference and the message shown at the entrance so we can investigate. Do not post your ticket barcode or QR code publicly.